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Chandni Chowk Online  
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About Us
Chandni Chowk are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:

Chandni Chowk
The Old Ambrosia Works
Lapford
Crediton
Devon
EX17 6AE United Kingdom

Phone: 01363 83893

Email: mail [at] chandnichowk [dot] co [dot] uk

VAT No 321 1132 31
Making A Purchase
Make your choice from the website, and follow the links to put items into your shopping basket, then pay at the check-out where you will be asked for your card details.
We can accept payment from the following cards :
Visa
Master Card
Switch (with/without issue number)
(NOTE Unfortunately we cannot accept American Express)

When your order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Order by email or phone, pay by card:
You can also place your order by email or over the phone. Once you have browsed our website or visited one of our branches and have made your choice please make a note of:
- The product name
- The colour and size
- The product code
of each item you wish to order.

Then you can either:

Email your order to: mail@chandnichowk.co.uk
Telephone us on: 01363 83893 (Calls will be answered between 9am and 5pm Monday to Saturday UK GMT)

Please do not send cash.


Shipping And Handling
For mainland UK if your order is in stock it will normally be sent to you within three working days. Please inform us if you have not received order order within ten days, by either email or phone, quoting your order number.

Mainland UK:
Total postage and packing charge of £3.50 per order
FREE delivery for orders over £100
Delivery times may vary according to destination, please contact us if a 'next day' delivery is required.

Other Destinations:
Please select the 'EU countries' or 'Rest of the World' option at £0. We will then contact you by email with your individul shipping cost. No payment (for shipping or goods) will be taken on your card until you confirm you wish to proceed with the order.
Delivery Schedule
For mainland UK if your order is in stock it will normally be sent to you within three working days. Please inform us if you have not received order order within ten days, by either email or phone, quoting your order number.
Back Orders
Sorry, we are unable to accept back orders for items.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01363 83893 (International +44 01363 83893) or write to us at The Old Ambrosia Works Lapford Crediton Devon EX17 6AE United Kingdom
Privacy Policy
Chandni Chowk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
If you change your mind about your order:
We hope that you will be pleased with your purchase from Chandni Chowk. Should you change your mind about your purchase within 30 days, we will refund or exchange the item(s) provided that it is returned to us unused in its original condition including any attached labels. This does not apply to items that cannot be returned for hygiene reasons (ie earrings for pierced ears). Reseal the packaging your order arrived in and return to us using the sticker with our address and your weborder number on which is enclosed with every order (this sticker is not prepaid). We reserve the right to discount the refund if the goods are not in the original, unused condition. Delivery charges on the original order are not refundable.

We advise you to obtain a receipt of proof of posting as we cannot be held responsible for items lost in the post.

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