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Chandni Chowk Online  
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About Us
Chandni Chowk are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:

Chandni Chowk
The Old Ambrosia Works
Lapford
Crediton
Devon
EX17 6AE United Kingdom

Phone: 01363 83893

Email: mail [at] chandnichowk [dot] co [dot] uk

VAT No 321 1132 31
Making A Purchase
Make your choice from the website, and follow the links to put items into your shopping basket, then pay at the check-out where you will be asked for your card details.
We can accept payment from the following cards :
Visa
Master Card
Switch (with/without issue number)
(NOTE Unfortunately we cannot accept American Express)

When your order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Order by email or phone, pay by card:
You can also place your order by email or over the phone. Once you have browsed our website or visited one of our branches and have made your choice please make a note of:
- The product name
- The colour and size
- The product code
of each item you wish to order.

Then you can either:

Email your order to: mail@chandnichowk.co.uk
Telephone us on: 01363 83893 (Calls will be answered between 9am and 5pm Monday to Saturday UK GMT)

Please do not send cash.


Shipping And Handling
For mainland UK if your order is in stock it will normally be sent to you within three working days. Please inform us if you have not received order order within ten days, by either email or phone, quoting your order number.

Mainland UK:
Total postage and packing charge of £3.50 per order
FREE delivery for orders over £100
Delivery times may vary according to destination, please contact us if a 'next day' delivery is required.

Other Destinations:
Please select the 'EU countries' or 'Rest of the World' option at £0. We will then contact you by email with your individul shipping cost. No payment (for shipping or goods) will be taken on your card until you confirm you wish to proceed with the order.
Delivery Schedule
For mainland UK if your order is in stock it will normally be sent to you within three working days. Please inform us if you have not received order order within ten days, by either email or phone, quoting your order number.
Back Orders
Sorry, we are unable to accept back orders for items.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01363 83893 (International +44 01363 83893) or write to us at The Old Ambrosia Works Lapford Crediton Devon EX17 6AE United Kingdom
Privacy Policy
Business privacy policy
This privacy policy sets out how ChandniChowk Ltd uses and protects any information that you give ChandniChowk Ltd when you use this website.
ChandniChowk Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
ChandniChowk Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2018.
What we collect
We may collect the following information:
Name and job title
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offer.
We need to know your name, telephone number, e-mail address, billing address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfill your orders and to notify you of your order status. These details may be given to our couriers.

None of your card details are retained by us.
We ask for your telephone number and e-mail address, which enables us to contact you if we need to discuss your order with you.


What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
If you have elected to join our mailing list we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at: mail@chandnichowk.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so..
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Chandni Chowk. Unit 2 The Old Ambrosia Works, Lapford, Crediton, EX17 6AE
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at mail@chandnichowk.co.uk We will promptly correct any information found to be incorrect.
Returns Policy
If you change your mind about your order:
We hope that you will be pleased with your purchase from Chandni Chowk. Should you change your mind about your purchase within 30 days, we will refund or exchange the item(s) provided that it is returned to us unused in its original condition including any attached labels. This does not apply to items that cannot be returned for hygiene reasons (ie earrings for pierced ears). Reseal the packaging your order arrived in and return to us using the sticker with our address and your weborder number on which is enclosed with every order (this sticker is not prepaid). We reserve the right to discount the refund if the goods are not in the original, unused condition. Delivery charges on the original order are not refundable.

We advise you to obtain a receipt of proof of posting as we cannot be held responsible for items lost in the post.

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