Order by email, phone or fax, pay by card or cheque:
You can also place your order by email, fax or over the phone. Once you have browsed our web site or visited one of our branches and have made your choice please make a note of the product name, colour, size and code of each item you wish to order. You can either:
Email your order to:
mail@chandnichowk.co.uk
Telephone us on: 01363 83893 (Calls will be answered between 9am and 5pm Monday to Saturday UK GMT)
Fax us on: 01363 83929 (anytime you wish)
If your order is from the UK and is in stock it will normally be sent to you within three working days (se
e our deliveries notes below for details). Cheque's must be cleared before goods are dispatched. Please do not send cash. We cannot accept any cash payment for mail order or online purchased goods.
When ordering by email, phone or fax please do not send payment until we have confirmed that we have the item(s) you require in stock and the final price of your purchase.
Worldwide (non - UK) Orders
We are happy to accept orders from outside of the UK:
We can deliver orders to any country in the world, the delivery cost will be worked out on an individual basis. We will not take any payment from you or dispatch your order until we have contacted you with the delivery charge for your overseas order and received your confirmation accepting this charge. Please be sure to include your email address in your address details.
We will use the cheapest and most reliable method of delivery we can work out for you, depending on weight and destination this will usually be either by courier
or through the standard post as 'international signed for' which requires a signature on delivery.
To order you can either :
Order online Chose the items you would like to buy by adding them to your cart. At the point of check out select the
'EU countries (not inc. UK)' or 'Rest of the World' delivery option. Your carriage cost will show as £0 on ordering - we will contact you separately with your individual carriage cost before any payment is taken.
Order by email, phone or fax once you have browsed our web site and have made your choice please make a note of the product name, colour, size and code of each item you wish to order. You can either:
Email your order to:
mail@chandnichowk.co.uk
Telephone us on: 00 44 1363 83893 (Calls will be answered between 9am and 5pm Monday to Saturday UK GMT)
Fax us on: 00 44 1363 83929 (anytime you wish)
For overseas orders the only form of payment we can accept is credit or debit card
We will contact you to confirm if we have the items you have ordered in stock and to let you know the delivery cost.
Delivery
Delivery Addresses (orders online or by email, fax or telephone):
The cardholder's address must always be given. If you wish your order to be sent to a different address please indicate clearly where you wish it to be sent.
Delivery Times & Charges: Product prices exclude postage and packing.
Mainland UK
Standard Delivery |
Total postage and packing charge of £3.50 per order, FREE delivery for orders over £100
For mainland UK if your order is in stock it will normally be sent to you within three *working days.
Please contact us if you have not received order order within ten days, quoting your order number. |
Mainland UK
Express Delivery |
Please email us if you require a 'next day' delivery, we will reply to let you know if this service is available for your chosen item(s) and what your individual delivery charge will come to. |
| UK Islands |
Total postage and package charge of £10 per order.
Delivery times may vary according to destination. |
| Non-UK delivery |
Overseas delivery charges will be worked out on an individual order basis. Carriage will show as £0 when ordering. Delivery times will vary according to destination and carriage method. |
*working days monday - friday
Queries & Returns
Information: Please do not hesitate to contact us if you have any questions.
If you change your mind about your order: We hope that you will be pleased with your purchase from Chandni Chowk. Should you change your mind about your purchase within 30 days, we will refund or exchange the item(s) provided that it is returned to us unused in its original condition including any attached labels. This does not apply to items that cannot be returned for hygiene reasons (ie. earrings for pierced ears). Re-seal the packaging your order arrived in and return to us using the returns slip which is enclosed with every order. We reserve the right to discount the refund if the goods are not in the original, unused condition. Delivery charges on the original order are not refundable.
Keep proof of purchase for any items you are returning as we cannot be held responsible for items lost in the post.
